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PIXMA MP560 My printer won't prompt for a password

angelambell
Apprentice

I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer. 

2 ACCEPTED SOLUTIONS

Accepted Solutions

For the records, we investigated for a customer the very same problem.

 

It turned out that 802.11r amendment makes Canon wireless detection go crazy and see WPA2 network as unencrypted.

 

Turning off 802.11r on Wi-Fi properties allows the printer to see the correctg encryption and connect.

After succesfull connection, by the way, you can even turn 802.11r back on if needed.

 

HTH, HAND.

View solution in original post

I found this post (the accepted solution) to be enormously helpful in clueing me in to what was going on, however with further experimentation I discovered that all I had to do was to login to my router and switch the 2.4GHz network from WPA2/WPA3 to WPA2 only. Then I reset all the settings on my PIXMA TS5921C printer and when I tried to join my network this time it at last asked me for the password.  Joy!

Thought I'd share this with anyone struggling with this same problem.

A couple things to note:

  • My router (Nokia 5G21) does not have WPS, nor does it list the devices to which it is connected.
  • My router makes no mention of 802.11r anywhere and provides no means to turn it off.

Which is why I was so lucky to discover that dropping WPA3 effectively does the same thing.

View solution in original post

69 REPLIES 69

Michael
Product Expert
Product Expert

Hello.

 

Which Canon product do you have?  Do you have the PIXMA MP560?  Or do you have a different model?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

angelambell
Apprentice
I have the Pixma MP560

Michael
Product Expert
Product Expert

Hello.

 

Perform the following steps to connect the MP560 to your Wi-Fi network:

 

 1.  Use the Easy-Scroll Wheel on your PIXMA MP560 to select Settings and press OK.

 2.  Select Wireless LAN Setup and press OK.

 3.  Select Yes and press OK.

 4.  Select Easy settings and press OK.

 5.  Select your access point name and choose OK.

 6.  Enter your WEP or passphrase and press OK.

 7.  Make sure network key is correct and press OK.

 8.  When the connection confirmation appears, press OK and then the HOME button to return to standby.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

angelambell
Apprentice
I do steps 1-5 then the printer does not go to step 6.
It just tries to connect without asking for a password. My network is secure, therefore the connection attempt fails. I've tried restoring factory settings on the printer and resetting the modem, neither has helped.

Miandy
Apprentice
Same here. I have a TS 6020.

296790
Contributor

DID YOU EVER FIND OUT HOW

THIS DOES NOT WORK

angelambell
Apprentice
Never solved the issue. I have to use a USB connection.

296790
Contributor
That sucks
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