PIXMA MP560 My printer won't prompt for a password

[angelambell]

I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer. 

[mrwolf · Accepted solution]

For the records, we investigated for a customer the very same problem.

It turned out that 802.11r amendment makes Canon wireless detection go crazy and see WPA2 network as unencrypted.

Turning off 802.11r on Wi-Fi properties allows the printer to see the correctg encryption and connect.

After succesfull connection, by the way, you can even turn 802.11r back on if needed.

HTH, HAND.

[dlf26]

and then?

[mrwolf]

And then - what?

[janiekelley]

This does not work if you are using Tmobile home internet or any other service where you can not turn off the roaming feature 802.11r. Is there a different solution other than purchasing an extra accessory? Will Canon ever update their software to address it?

[dlf26]

YES!  If using TMobile simply go to their app, select your network, then scroll down to WPA Version.  Click the dropdown and select wpa/wpa2 and save it.  Now when you go to connect your printer you will be able to enter the password.  After your printer is connected you can go back and change the WPA version back to wpa3 and it will be fine.

[Shae]

Can you explain this like you would to a 5 year old? I have zero clue what 802.11r is... please help.

[Moto32]

When you say turn off 802.11r on wifi properties... are you meaning the router or the printer itself?  If the printer, how?  I am not seeing an option for that.

[wasFrustrating · Accepted solution]

I found this post (the accepted solution) to be enormously helpful in clueing me in to what was going on, however with further experimentation I discovered that all I had to do was to login to my router and switch the 2.4GHz network from WPA2/WPA3 to WPA2 only. Then I reset all the settings on my PIXMA TS5921C printer and when I tried to join my network this time it at last asked me for the password.  Joy!

Thought I'd share this with anyone struggling with this same problem.

A couple things to note:

• My router (Nokia 5G21) does not have WPS, nor does it list the devices to which it is connected.
• My router makes no mention of 802.11r anywhere and provides no means to turn it off.

Which is why I was so lucky to discover that dropping WPA3 effectively does the same thing.

[wattski]

My network shows WPA3 for 2.5ghz but there appears to be no way to change it.  Comcast Router.  PC cannot find my Printer.  Apple iPhone and iPad both will find and print using wifi.

[igorian]

Hello all, I'm not really sure why Canon hasn't answered this question here.  Seems maybe they care to?  Well if you call them they'll tell you this, and even walk you through it, but you can configure such Wi-Fi connections manually, via the driver installation for the printer.

1. Find and download the appropriate driver for your printer.

2. Run the installer.

3. Click Next.

4. Select Region, Click Next.

5. Agree to the terms, by selecting Yes.

6. Plug the printer in via USB (this is temporary)

7. Select Use the printer with the wireless LAN connection (default).

8. Click Next.

8b. It will search the network, and fail to find it.

Note. Sorry, but from here I'm not clear on the steps, as I've already done this, and cannot repeat it since mine is working...

9. Select Manual option for setting up the Wi-Fi connections

10. Select your SSID / Router.

11. There was somewhere in the process a means to manually specify the Key, and then the computer, tells the printer, now to connect with your password, to your otherwise non-connectible printer.

[KruseCrew17]

I ran into the exact same issue, but the previous solutions did not resolve my issue. However, after reading a couple posts about security settings, I was able to work out my own particular issue.

I have a Google Wi-fi setup and recently changed my wi-fi password AND updated tbe security setting, in the Google Home app, to the newest WPA3. Apparently, my Canon TS5320 (and many others) do not yet support this security level and would not allow me to enter a new password. I turned off the WPA3 security setting in the Google Home app and, immediately after, the Canon Print app allowed me to select a new wi-fi password for my network and connected my printer to the wi-fi on the first try.

Hope this may help someone else with the same issue and wish everyone luck!