10-01-2019
01:55 PM
- last edited on
07-15-2022
08:32 AM
by
Danny
I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer.
Solved! Go to Solution.
09-09-2020 10:03 AM
For the records, we investigated for a customer the very same problem.
It turned out that 802.11r amendment makes Canon wireless detection go crazy and see WPA2 network as unencrypted.
Turning off 802.11r on Wi-Fi properties allows the printer to see the correctg encryption and connect.
After succesfull connection, by the way, you can even turn 802.11r back on if needed.
HTH, HAND.
02-15-2022 09:21 AM
Thanks for the tip. I'll probably try that but I'm slighlty reluctant as I got into the situation where the printer was not connecting at all because I was trying to fix the fact that my PC - though connected to my printer - kept claiming the printer was "off line". A reboot usually fixed this problem. But I've not had a recurrence of this problem sinces I turned off 802.11r off, reset my printer, and reconnected my printer.
But I suppose the wosrt that can happen is that I have to go through this all again 🙂
02-15-2022 09:44 AM
Well my message about 802.11r trick was published on sep 09, 2020.
Since then, the affected printer has been connected with no issues at all to the network with 802.11r immedieately re-activated , so I suppose you can feel safe. 🙂
06-03-2023 06:20 AM
Made an account just to comment on this.
This is the only thing that solved my issue. Like some others, i could not find the fast roaming options (802.11r) in my router settings. But changing the security from `WPA3` to `WPA2` got the printer to connect to the wifi.
And afterwards, i changed the security settings back and it still stayed connected.
So thank you very much for this!
05-09-2022 01:16 PM
This sounds like the old 802.11r problem. See my posts https://community.usa.canon.com/t5/user/viewprofilepage/user- or mrwolf's id/190018 or https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756
If so, you need to switch off 802.11r (AKA "fast roaming") on your router or "mesh" hubs - how to do this will be specific to whatever hardware you are using.
Mike
05-09-2022 01:18 PM
soz, screwed up my links
Mrwolf: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/149756
Me: https://community.usa.canon.com/t5/user/viewprofilepage/user-id/190018
07-13-2022 06:35 PM
Using a service where I can not turn off the roaming feature 802.11r. Any other options besides USB?
07-14-2022 07:54 AM
Buy a cheap wifi repeater, add repeater to your network then add printer to repeater. Or by another printer.
07-18-2022 11:48 PM
Bought wifi repeater, added repeater to my network, attempted to add printer to repeater. Did ask for password, but did not connect. Tried several times. I've only had this printer for a year. Canon, anything?
07-19-2022 02:17 PM
I have the same problem and so far Canon cannot be bothered to come up with a viable solution. We either change our T-Mobile provider or buy a different brand printer.
07-22-2022 04:23 PM
Curious if other brands have the same issue. If anyone has bought a different printer from HP, Brother, or another printer brand, please share if this issue is fixed.
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