Admin Password for PIXMA iP8720

[ProfessorTravis]

I have a Pixma iP8720, and it is connected fine with the USB cable.  However, I need to have it also set as wireless so I can access it from other rooms.  Now before I get the standard responses, here is what I have done.

I have wiped and reimaged my computer

I have done the recommended factory reset (which does nothing but spit out a blank sheet)

I have done the recommended holding of the Yellow button till the power blinks 6 times (does nothing but spits out a blank sheet)

I have tried "canon", "CANON", "PIXMAIP8720", and the serial number.  No go

I have tried all these steps on a separate reimaged computer, and got the same problems.

Each time, I have gotten an incorrect password error.  I have even downloaded the IJ Network Setup tool.  But it doesn't find the printer at all.  The wall in my office has a huge dent where I have been banging my head against it.  Any ideas of what I can do?  Oh, and by the way, I was doing this all under the local administrator profile.

Professor Travis

[shadowsports]

Greetings ,

The IP8720 does not support wireless direct.  This means it requires a router or external wireless network in your home or office.  The printer supports 2.4 GHz wireless that uses WPA2 encryption.  I expect that you would know the SSID name and password for the network you are connecting to.  😉

Connect Your Printer to a Wireless Network via Cableless Setup - iP8720 https://share.google/DLV5pEphKXoeO1MsW

[ProfessorTravis]

Yes.  When I go through the steps to connect the printer to my home wireless network. (https://support.usa.canon.com/kb/s/article/ART114946)  And I enter my SSID and WPA2 password, and click Connect.  Then it asks for the Admin password.  I have tried every way to get the Admin password, or to go around it.  I am stuck with the request for the Admin password showing up all the time.

Travis

[shadowsports]

Greetings ,

Thank you for clarifying.  Use this KB article to print the WLAN settings.  The printer's default admin password will be at the very bottom.

How to Print Out Network LAN settings - iP8720 https://share.google/ve62VlLohd6BuBK73

[ProfessorTravis]

Glad to.  Sometimes I get a little worked up and my explanations get a little confusing.  Hence, I did try the article you sent.  Unfortunately, it just prints out a blank page.  I looked up what to do from that, and Canon suggests to press the Resume \ Cancel button and hold it for 9 blinks of the power button for a plain reset.  Didn't work.  They then suggested pressing the Resume \ Cancel button and hold it for 15 blinks of the power button for a factory reset.  Both resets print a blank page.  So I'm stuck.  Thanks for the suggestion.

Travis

[ProfessorTravis]

Hopefully there is an answer.  I want to thank everyone who has given a suggestion so far.  Unfortunately, I am still stuck.  I know this qualifies as insanity, but I keep trying the suggestion from Canon to reset the printer, but same results.  A blank page.  And if I try a complete reinstall, I get asked for the password again.  I can print with the USB Cable.  But would love to print via Wireless.  That's where I get the password issue.  So, let me know.  Thanks everyone.

Travis

[shadowsports]

Here's another suggestion. 

Reset your printer's network settings using the IJ Network tool in Windows https://share.google/9rQVnFQemDtSYgx0Z

It may be possible to do this using the Canon print app as well.

[ProfessorTravis]

Thanks Rick.  But that didn't work either.  Well at least how I found it  I ran the install from the CD I received, and I didn't get a folder for a network tool.  So I downloaded the setup from the Canon site, and ran it.  Still did not get a Canon folder on my Windows 11 PC or a network tool.  So I went to find the network tool online, and all I Found was this (Canon IJ Network Device Setup Utility).  I clicked on the Printer Network Setup button, and it searches for my printer on either IPv4, IPv6, or USB.  Currently my printer is plugged into USB.  But it does not get detected on any of the 3 options.  And the menus are all grayed out.  I am running the app as an administrator.  So I am still back at square one.  Sorry to be a pest.

Travis