Pixma MX490 Keeps Cycling

[elstx61]

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

[foltz61]

This workaround came from others on here saying to keep the printer from connecting to the internet. This is just how I achieved success. 

I use dd-wrt on my router so I added an access restriction for the printers MAC address from the internet. For those with a basic router you should be able to do something similar nin parental controls. The MAC address for my MX490 isn't on the printer anywhere so I found it in my DHCP client list. If you are having trouble finding yours, it may start with 84:BA:3B.

Good luck.

[Tonylmiller]

Great idea. I tried to do the same thing but the stupid Google Fiber router does not have that feature.

[bags]

everyone is having this problem, are you using Canon ink or a cheaper brand? I'm using a cheaper brand and I'm wondering if they are bricking my printer because of it.

[spaterson]

If anyone is on Twitter, @canoncanada (finally) responded to another customer that they are aware and working on it. They also shared the workaround. 

[joeyp]

It worked! Thank you so much!

[can-not-non]

Bye, Fe-Cannon

[nvlawman]

That's funny, I changed the IP address of my printer to a made up one and it prints from both my laptop (wifi) and desktop. If you need a valid IP for another reason, see below:

This problem that you are experiencing is because of DNS. I solved my problem by turning off the Access Point (or unplugging the internet cable from the router's WAN port). The printer will turn on normally. Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.

[nvlawman]

 I changed the IP address of my printer to a made up one and it prints from both my laptop (wifi) and desktop. If you need a valid IP for another reason, see below:

This problem that you are experiencing is because of DNS. I solved my problem by turning off the Access Point (or unplugging the internet cable from the router's WAN port). The printer will turn on normally. Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.

[laelani]

tried the holding button fix.  it does not work for me.really need to print holiday documents off. nothing working just the canon logo and no other buttons working at all,was fine 2 days ago .searched canon site but can find no fix for this issue.

[nvlawman]

 Yesterday, I changed the IP address of my printer to a made up one and it prints from both my laptop (wifi) and desktop. If you need a valid IP for another reason, see below:

This problem that you are experiencing is because of DNS. I solved my problem by turning off the Access Point (or unplugging the internet cable from the router's WAN port). The printer will turn on normally. Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.