Camera Software
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Resolved! Help regarding Image Transfer Utility

So, I set up my account, and connect my camera to Canon Image Gateway, I do the process of installing the ITU, but when I right-click it in the taskbar to add a new camera, it asks me to log in right? It asks me for a username when I have none. This ...

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Resolved! Can't view RAW pic thumbnails for 6D M2 in Windows 10

For the past 4 years I have had no problem viewing RAW thumbnails from my Canon 70D using Windows 10 Explorer and Photo App but when I recently got a 6D Mark 2, I can't view any of the RAW thumbnails taken by that camera using Windows 10 (Photo App o...

Viewing images in Camera Image Gateway in full screen

I have transfered images from my camera to the CIG.  When I click on the thumbnail to view the photo on my computer the screen is partially taken up by the thumbnails across the bottom and the CIG toolbar (libray album, settings icon, etc) across the...

cjw1510 by Apprentice
  • 0 replies

EDSDK Electronic level

Hi, Does the EDSDK support reading the electronic level values (which are available in the EOS utility - rotation, tilt, ...) from the camera? If so can you provide the property id and the expected struct. Thanks,Tomislav

xTTx by Apprentice
  • 3 replies

[EDSDK] How to reset camera after error.

Hello, I have following problem when I control camera through EDSDK: if camera fails to shoot after EdsSendCommand, for example if autofocus fails, then it will return "device is busy" error for any subsequent commands. Is there any way to bring came...

DPP 4 labels transfer

Hi,is there a way to transfer labels (check marks and ratings) from old computer to a new one?Thanks

trew by Apprentice
  • 7 replies

EOS utility download for 5dmii

I have had to replace my harddrive and no longer have my CD for my EOS software for my 5dmii.I have downloaded the utility from the following it...

mmstar59 by Apprentice
  • 1 replies

Problem with DDP4. Photos stuck in there.

Hi . A new member to the Canon world. Bought the Eos 800d . Practised on a fuji fine pix and the old Canon 350. Both set up to store in raw. Runing a windows 7 desk top and used the windows ac wizard to convert to jpg and save. no probs .  I know wan...

petey303 by Contributor
  • 6 replies

Resolved! Using two screens with DPP4

Hello I am trying to either1. Make the second screen (from right-clicking a photo) full screen on a second monitor2. make the preview window (from double-clicking a photo) show the currently selected or "Focused" image So that i have a fullscreen ima...

awils27 by Apprentice
  • 2 replies

Resolved! Canon Camera Connect App connect with both iPhone and iPad

Is it possible to use the Canon Camera Connect App with both iPhone and iPad. I have it setup with my iPhone but haven't been able to use the same connection or establish a new connecton with iPad. Any one else had this issue? Thanks in advance.  

stsong by Contributor
  • 11 replies
Getting started

New to the community? Here's some information to help you get acquainted:

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5