cancel
Showing results for 
Search instead for 
Did you mean: 

Camera Connect App Constantly disconnects from iPad Mini

JML02118
Apprentice

Camera: G3X

Camera Connect App: 2.3.20.24 (buiold 967)

iOS: 12.1.1

 

I am able to set up the initial connection so that the iPad can connect to the camera and then I can look at images from the camera on the iPad. After looking at several photos, the connection drops and the only way to reconnect is to go through the connection process all over again. This only happens on the iPad. I can connect it to an iPhone 7+ with the same app version and iOS version and it will always stay connected.

 

So far I have tried the following:

 - Delete app from iPad and reset the networking settings

 - Clear the Wi-Fi Settings on the camera

 - Clear the Mobile Device Connection Button settings on the camera

 

After doing all the above, I reinstall the app, reconfigure the device connection from the iPad to the camera, but the result is the same. I can connect once and see pictures for a little while, but then the connection drops and I have to go through the config process all over again.

 

Any other suggestions to resolve this issue would be appreciated.

1 REPLY 1

Mikehunt
Apprentice

Buy now you are probably aware that Canon refuses to aknowledge customers

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM