404 error on canon camera connect app

[Aliza1]

 Hi, I am constantly getting a 404 error message on my camera connect app when trying to sign in. I have given it 2 days and it still does not work. I have tried deleting the app, restarting my phone etc and it still comes up with this error message. Anyone know how to sort this? Thank you

[reinguer]

Same problem here today

[Aliza1 · Accepted solution]

I figured out that it was my vpn that was blocking it. I’ve turned it off and it all works fine now 

[reinguer]

Solved by disconnecting my VPN app on the iPhone, thanks to the community 

[Stephen]

As of April 1, 2025, Camera Connect Ver.3.4.0 requires a Canon ID login. You will need a Canon ID account to use it.