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Unable to install

I am unable to install Transfer Utility LE.  In order to install the progam I'm asked to give my camcorder (VIXIA HF R52) serial  number.  I believe it is [Removed personal info].  The indication is that this number is invalid.  Please help me...

Vixia hf g40

I filmed a little league game today from about 25 yards away with my vixia hf g40, I noticed that the camera only was in focus if I zoomed in significantly, and I've read that I should use the focus ring in this situation but that is not really doabl...

Rdoster by Apprentice
  • 0 replies

G40 WVF and shutter speed

Hi, I am thinking of ordering a Canon G40 camcorder here in the UK and have downloaded the user manual first. There was a Wave Form Monitor on the G25 and G30 ( I think ) but cannot find it in the G40 manual.Has it been ommited in the G40 ? Also I ca...

HF R400. Play back issue on computer. Not the right codec?

I own a Vixia HF R400 and when i try to view my videos on my computer in any media player it says that this file format is not supported in all of the players. It also mentions something about the codec? Not to sure what this means. I recorded in AVC...

Vixia HF 200 won't charge battery

Hi, I have a HF 200 which has served me well over the years.  Now when I plugged in the original Canon power adapter, the red LED will flash 7 times in about 7 seconds, and then rest for about 5 seconds.  The battery does not charge and it's the orig...

cheerful by Contributor
  • 35 replies

Resolved! New XF-200 low-noise setting

I just upgraded my XF-200 to the latest firmware. The press releases indicate a new low-noise feature. I have looked and don't see how to activate it. Where do I find that on the camera's menu. Is it simply the noise reduction options in the custom p...

bwaltz by Apprentice
  • 5 replies

Resolved! Cannot Select Internal Memory on Vixia HF 600

I have some recorded video's on my 'internal memory'. Now that I've inserted and formatted an external memory card, I cannot get back to internal memory to download them. I have followed the 'instructions' in the manual, but once I get to Recording o...

Canon UCS1 Hi8 Camcorder

I recently found an old Canon UCS1 Hi8 Camcorder and a charger for it. I fully charged the battery and when I went to test it out it would only turn on for 5-10 seconds and power off. Has anyone had a similar problem or know a soloution? Also does an...

adamm by Apprentice
  • 1 replies

Vixia HF R52 not downloading onto Mac, nor Canon image Gateway

I own a new HF R52 and own a Mac Mini with OS X Yosemite 10.10.1.   I can't download to my hard drive or external hard drive.  As an end around I tried to upload to Canon Image Gallery through my Canon account but it won't download when I click the d...

mlerch by Apprentice
  • 8 replies

Canon vixia hf r500 streaming video?

Hello all, I recently purchased a Canon Vixia hf r500.  I bought it because I was told you could stream video with it.  I run a weekly podcast where we stream the video live on upstream.  I've been trying to figure out how to use this as a webcam but...

Vega by Apprentice
  • 5 replies

CANON VIXIA HF G20 - Firmware to convert from NTSC to PAL

Hi there everyone, First time poster here. I have recently got hold of a Canon Vixia HF G20 (which was bought in the US) and only appears to shoot NTSC, which makes sense as it appears the Vixia is the North America model and the Legria is the Europe...

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06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM