Resolved! RS40 won't power on
Scanner will not power on
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imageFORMULA R10: CaptureOnTouch Pro updates
I recently bought an ImageFormula R10 and have been trying to make sure I have the latest software, presuming there are any updates available.I know it comes with the built-in OnTouchLite sofware, but in browsing the Canon site for information, I've ...
Resolved! Canoscan Lide 300 no longer scanning
I've had my Canoscan Lide 300 since the pandemic started. Love it, simple to operate. My computer runs Windows 10.I don't use it every day, usually I just attach it when I need it then return it to its box. I set it up 2 days ago, used pdf , auto s...
Canon 300 and 400 LiDE scanners not working ChromeOS
Dispite tons of videos showing people installing the LiDE 300 on youtube on Chrome early in 2023, it doesn't seem to work any longer always identifying the units but asking for additional software to function or a .ppd file I learned canon doesn't us...
How do I make multiple-page pdfs on Canon LIDE 400 using Mac Sonoma 14.5?
I can only scan one page at a time using the utilities software. It does not ask if I want to scan another page.
CanoScan 9000F Can't scan slides: "Image size exceeds 10001x10001 pixels"
CanoScan 9000F, Win 10/64 Pro 22H2. 32GB RAMMPNav: mpnx_3_1win-3_15-ea23_2.exeScanGear for CanoScan 9000F 64-bit sd68-win-9000-f16.0.5-ea34.exeTrying to scan slides at 9600 bpi, the reason I have this scanner. Scan fails with: "Unable to scan. Ima...
LIDE 120 Scanner driver cant see scanner
I rebuilt my PC over the weekend as the hard disk was failing, and now the scanner driver won't detect the scanner during installation. I can see the scanner in devices, but no matter what I do during the driver installation, it won't recognize the s...
imageFORMULA DR-C225 - Attach to E-Mail results in "The request was aborted"
DR-C225 scanner USB connected to a Windows 11 pc, when using the attach to E-mail function it throws "The request was aborted" error. CaptureOnTouch Plug-in for Mail(1.0.5459) is installed. Checked that Outlook is the default App for mail; any sugges...
Error Code L7 on Microfilm Scanner 300?
I have a Canon Microfilm Scanner 300 (M31022) and a Canon Fileprint 250 printer. The two devices seem to be communicating because when I power on the scanner, the printer lights up and makes noises. The scanner works well overall. I am trying to prin...
How do I turn off launching CaptureOnTouch when placing an ID card in the ImageFormula P-215 scanner
My company currently uses the P-215 to scan documents and ID cards into our application using a TWAIN scanning interface. Some of our customers also use the CaptureOnTouch software for other purposes. The issue is that every time a user loads an ID ...
CanoScan LiDE 400 set focus distance
Hello, I am attempting to scan objects that are placed in transparent boxes, and are therefore a few millimeters above the window of my LiDE 400. My issue appears to be the same as this unresolved one: https://community.usa.canon.com/t5/Scanners/Cano...
imageFORMULA DR-G2110 Error code J051 possible recessed light guide hardware issue
We keep getting the error code J051, Sensor not clean. We have cleaned all sensors multiple times, and turned the scanner off and back on also. I've looked around on the internet and saw a few posts saying that there is an issue with the recessed lig...
Canon DR-7550C pulls partial page, gives No Page Was Found error (-4401)
Our 7550 was having trouble pulling pages through so I replaced the rollers. Now it won't pull them at all. It starts to, then it sounds like the page is getting stuck on something, possibly the retard rollers, then I get the message that No page was...
imageformula p-215ii - non-volatile memory
My company is looking to buy a "dumb" scanner that has no wifi/bluetooth capabilities and this looks to be a strong contender. The only thing that we have been unable to find documentation on is whether this piece of equipment has non-volatile memor...
Canon LiDE 400 - Can Not Scan at 4800dpi
Hi there, I recently bought the Canon LiDE 400 scanner as the resolution goes up to 4800. I need the maximum resolution as I want to blow up some antique hand painted artworks which are tiny. I have tried downloading the IJ scan utility software and ...
