Canon Community

Issues with Scanning Quality on Canon ImageFORMULA Scanner – Any Solutions?

Hi everyone,I’ve been using the Canon Image FORMULA scanner for a while now, and I’ve noticed that the scanning quality has started to deteriorate recently. The scans are coming out blurry or with noticeable lines, especially when scanning documents ...

Is there any instruction or document to use Ranger API for imageFORMULA CR-120 Check Scanner?

imageFORMULA DR-C225 II inaccurate download link

When installing the Image-formula Scanner Software upon first purchase, the product comes with a couple of pages of instructions. On these instructions is a weburl to the specific drivers for this model scanner. I'm unsure of the other models but I k...

Software Included with Check Scanners?

Hi, we are looking at purchasing check scanners. All we want to do is scan the checks that we took in for the day. No need for remote deposit or anything like that, only interested in saving the images. Do the Canon check scanners come with software ...

DR-C225 II Image Duplication on Single Page

We are using these scanners at a hospital. Every time they scan within the EMR, the image is being triplicated onto a single page. For example, they will scan an insurance card. That image will show up 3 times on a single page (1 image in blue, 1 ima...

CanoScan 9000F Mark II macOS Sonoma and Sequoia compatibility

I have a Canon 9000F mark II flatbed scanner; attached to a MacBook now running sequoia. The Apple utility Image Capture stopped working with the 9000 with Sonoma and still doesn't work with Sequoia. I've looked for new Mac OS drivers, but upon arriv...

Canon 9000F Mark II Scanner Driver Can't See Scanner

I have a computer running Windows 11 ver 22H2. I download the 9000F MarkII Scanner Driver Ver. 1.02 (Windows) from https://www.usa.canon.com/support/p/canoscan-9000f-mark-ii. Under the "More download info" link it says support for Windows 11 was adde...

CanoScan LIDE 400 with MacOS - Settings to control scanner periodic status checks?

I have a CanoScan LIDE 400 connected to a MacBook Pro,   MacOS  Sonoma 14.5.   The scanner works just fine for scanning however, periodically the scanner seems to wake up on its own and briefly do either a self calibrate or power on status check, at ...

DR-C225 Where are the files to backup the custom settings for "Scanning Shortcuts"?

For some reason I was forced to re-install the software for the DR-C225II Capture On Touch v5 Pro and lost all my Scanning Shortcuts... is there a file I can save to backup somewhere?

imageFORMULA R10 ontouchl.exe starts but does not open scan UI on Windows 11

I cannot able to use this scanner on my windows11 laptops and pc's. Please let me know how we can fix it. While trying to open the application it keeps closing. On windows 10 it works very well.

imageFORMULA R10 ontouchl.exe starts but does not open scan UI on Windows 11

My computer runs Windows 11 and when I connect the scanner it opens the File Explorer windows from where I can run ontouchl.exe. The application starts running but then a window blips and nothing happens. The UI does not open. Any idea how to fix thi...

CanoScan LiDE 120 IJ Scan Utility buttons do nothing

I'm trying to use the IJ Scan Utility to scan with my lide 120, but nothing happens when I click any of the buttons. I'm able to scan using the Windows built-in scan functionality (Windows Fax & Scan) so the scanner is connected, and I've tried reins...

Canon IDE 120 My Image Garden inoperative

Tried to print a pdf and get this message:  "This data cannot be printed on the specified printer. To print, change to a printer supporting this software" I have been using this printer with the lide 120 for a year with no problems