imageFORMULA R10 won't load to a scan screen

[mbsmtlaurel]

I purchased this portable scanner, however, it does not load to a scan screen.  I loads to upload pictures to my dropbox.  Is there some sort of setting that must be changed?

[Danny]

Thanks for joining the conversation, mbsmtlaurel!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mbsmtlaurel]

I now have it operating as it should.  Thank you for your response and assistance.  Have a great day.