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MY Image garden scan option greyed out

My image garden has the scan option greyed out.I tried going to Canon Inkjet print utility but it opened a page withno apparent options. 1 block has "apps" and takes me to CLOUD.1 block has "getting the most out of your printer.One block has Manual a...

Resolved! Macbook Air stopped printing to PIXMA TS6420a

My MacBook Air stopped printing to my TS6420a printer, maybe after upgrading the MacOS to Sonoma.  I downloaded the Canon driver for Sonoma, have rebooted both the Mac and Canon, but still get a message that the MacBook can't communicate to printer. ...

Cannon MX490 - Can't Print From Safari

When I try to print something on my MX490 printer using Safari I get an error code 300 saying my printer is not properly connected to my computer.  However, when I try to print the same item using Chrome the printer works fine. That's frustrating sin...

wegjag37 by Apprentice
  • 769 Views
  • 1 replies
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Resolved! Google Disabling "Less Secure Apps"

On May 30, 2022 Google will disable the 'less secure apps' feature for its Gmail users. For many owners of Canon printers and scanners, this feature is crucial to using email to scan documents. Does anyone have a solution for using Gmail SMTP Relay t...

clason by Apprentice
  • 6978 Views
  • 9 replies
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Resolved! Pixma MG2922 driver installation issue

I'm having an issue just getting the driver I downloaded from Canon to install. My PC is using Vista Home edition (32 bit). The package (win-mg2900-1_1-ucd, that was labeled "Recommended package" on the driver page when I downloaded it) proceded to u...

mvhetes by Contributor
  • 3285 Views
  • 2 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II