11-22-2020 08:18 PM - edited 11-22-2020 08:19 PM
I'm getting this error when i attempt to scan, It's set up wirelessly, I'm able to print, no problem but scanning doesn't work anymore. What can I do? Please?
11-30-2020 04:41 PM
The message that you are receiving means the scanner software is set to a USB connection and is searching for a cable connection for the scanner. In this situation, you can try switching to the wireless connection and then scanning again. At the top of the MF scan utility, you can try clicking on the drop down box for product name to see if there is a network version for the scanner. If you do not see a network version for the scanner, you can try downloading and installing the Scanner Driver & Utilities for Macintosh V2.15.5 From the link provided HERE to try setting up the network option for the scanner again.
For more immediate assistance, you can use the link provided HERE to create a Canon account to contact our live agents over the phone.
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01-05-2021 03:49 PM
In this situation, you can try searching and adding the network connection to the MFtoolbox. you can use the steps below to add the network scanner connection
Once the scanner has been added, you can try scanning again to see if you still get the same error. If you do, you can try turning of any security or firewalls and then scanning again.
If you are still having issues with scanning, it is recommended that you contact us at 1-800-OK-CANON (1-800-652-2666). While I understand that the forum may be your preferred method of communication, the real time feedback of a live technical support call would be very beneficial in this case.