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PIXMA TS6420 App can't see printer when connected to Wi-Fi

irishmominindy
Apprentice

‎07-12-2024 09:40 AM - last edited on ‎07-12-2024 09:45 AM by Moderator

HI there, 

 

I am having trouble connecting my canon TS6420 to the Canon app on my smartphone (Android).

I go through the whole process and the app finds the printer, connects to the house wifi but at this point the printer connects to the wifi but the app doesnt find the printer anymore....

 

Please help!!!!

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