Desktop Inkjet Printers
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Canon TS9020 Support Code 5011

Canon TS9020 Scanner Printer Combo.It was working fine until today.I turned it on and a message was stuck on the display screen:"Support Error code 5011Printer error has occured.Follow the steps below.1. Cancel printing, then turn the decide off.2. T...


The message is pretty self explainatory but how to solve it isn't. Says need to replace ink absorber pads but I can not find any explaination on how to replace the pads. Worse yet I can find no listing for Canon approved service centers AND the Servi...

MG7520 not printing ANY ink! But scans/copies okay

I tried both Cleaning and Deep Cleaning. Every ink cartridge is brand new.  But every print job I send to the printer, black/white or color, comes out nearly blank. Is this a driver or hardware issue?  Odd thing is, when I scan/copy, it prints okay. ...

cleaning.jpg IMG_0415.jpg
jnoh12 by Apprentice
  • 1 replies

TS9020 won't print to bottom of page

The other day, while printing two-sided, I had a paper jam.  Removed the paper intact (no bits left behind), but ever since, my printer won't print the full page - the bottom one inch of text/image is missing.  This happens in all programs - Word, Ad...

scowitt by Apprentice
  • 3 replies

TS8220 feeding wrong direction

I have a TS8220.  When printing from the bottom cassette, the paper feeds out the rear tray(input tray).  It will not wrap around and go through the printer.   When printing through the rear tray, no problems.   Does anyone have any ideas what may be...

TS8320 CD/DVD printing

My new TS8320 won't play nice with Acoustica CD Label Maker or Microsoft Word with ID card templates.  I keep getting "media type and paper size not set correctly" errors.  I've tried many different combinations, nothing works.  Help.

TR8520 Envelope printing

Does anyone have any thoughts on how to print an A9 (half fold) envelope, there is no option for that size and if I use custom I cannot get it to print in the center of the envelope.

DTatty by Apprentice
  • 1 replies

Error Code B500

My MG5600 Pixma printer stopped printing and I got the error code B500 - Call Service Center.  I called 1-800-652-2666 and I could not get hold of a live person.  I got switched around and I got confused.  All that led to this forum, which makes me t...

Auntyem by Apprentice
  • 1 replies

Pixma MX922 drivers won't install on windows 10

I have connected the MX922 to my wireless router via wifi, but not WPS.  I manually entered the password.  I downloaded the drivers from canon support and it can't find the printer.   The printer shows up as an unknown printer in windows device manag...

shsesc by Apprentice
  • 2 replies

Cannot scan

I have a TS9120 multipurpose printer/scanner.  Although I can still print, I cannot scan.  The crazy thing is that I have been able to scan previously.  I get one of two messages: 1) An error occurred while communicating with the scanner, or 2) Canno...

Pixma MG5550 will not turn on

I've entered maintenance mode of the printer (stop + power button, pressed stop 4 times while holding power).Then I powered off the printer. And now it won't turn back on. Is the printer bricked or can I somehow turn it back on?

Resolved! Printer is performing another operation

For some reason my Canon MX7720 printer, which has worked fine for five years, suddenly won't print. It gives the error "printer is performing another operation". I'm using windows 10. I didn't make any significant changes to the computer before this...

dbroo by Apprentice
  • 3 replies
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New to the community? Here's some information to help you get acquainted:

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.