cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TR7020 prints & scans from my phone, but prints and can't scan from or to my Macbook

Raider13
Apprentice

I bought my TR7020 almost a year ago. Last month I got 5G internet. I changed the printer's LAN settings to the new network and confirmed that its SSID is now Verizon 5G. And it has been printing flawlessly ever since. Wonderful! Scanning is not so wonderful. I can scan from the Canon app on my phone just fine. But if I try to scan from my laptop I get the message "IJ Scan Utility Lite failed to open a connection to a scanner." What's wrong and how might I fix it?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi Raider13,

To resolve this issue, please follow these steps:

1. Please press the OK button on your PIXMA TR7020 1 time

2. Use the down arrow to select LAN settings and press OK

3. Select Wi-Fi and press OK

4. Select Advanced and press OK

5. Select TCP/IP settings and press OK

6. Select IPv6 and press OK

7. Select Yes and press OK

8. Select Enable/disable IPv6 and press OK

9. Select Disable and press OK

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi Raider13,

To resolve this issue, please follow these steps:

1. Please press the OK button on your PIXMA TR7020 1 time

2. Use the down arrow to select LAN settings and press OK

3. Select Wi-Fi and press OK

4. Select Advanced and press OK

5. Select TCP/IP settings and press OK

6. Select IPv6 and press OK

7. Select Yes and press OK

8. Select Enable/disable IPv6 and press OK

9. Select Disable and press OK

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

This also worked for me when using my IMAC wirelessly connecting to the TR7020a...

Announcements