cancel
Showing results for 
Search instead for 
Did you mean: 

PIXMA TR7020 prints & scans from my phone, but prints and can't scan from or to my Macbook

Raider13
Apprentice

I bought my TR7020 almost a year ago. Last month I got 5G internet. I changed the printer's LAN settings to the new network and confirmed that its SSID is now Verizon 5G. And it has been printing flawlessly ever since. Wonderful! Scanning is not so wonderful. I can scan from the Canon app on my phone just fine. But if I try to scan from my laptop I get the message "IJ Scan Utility Lite failed to open a connection to a scanner." What's wrong and how might I fix it?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi Raider13,

To resolve this issue, please follow these steps:

1. Please press the OK button on your PIXMA TR7020 1 time

2. Use the down arrow to select LAN settings and press OK

3. Select Wi-Fi and press OK

4. Select Advanced and press OK

5. Select TCP/IP settings and press OK

6. Select IPv6 and press OK

7. Select Yes and press OK

8. Select Enable/disable IPv6 and press OK

9. Select Disable and press OK

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Raider13,

To resolve this issue, please follow these steps:

1. Please press the OK button on your PIXMA TR7020 1 time

2. Use the down arrow to select LAN settings and press OK

3. Select Wi-Fi and press OK

4. Select Advanced and press OK

5. Select TCP/IP settings and press OK

6. Select IPv6 and press OK

7. Select Yes and press OK

8. Select Enable/disable IPv6 and press OK

9. Select Disable and press OK

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x