Hello!
So that the Community can help you better, we will need to know more information.
What exact model printer are you using (usually on the top or front of the unit)?
Do you see any error messages?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
The Canon Community is hosted and moderated within the United States by Canon USA. We can only support Canon products manufactured and used in the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks and have a great day!
