cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma MX490 Keeps Cycling

elstx61
Contributor

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

354 REPLIES 354

Did you do the update? If so, try changing the DNS number of your printer. I didn't do the update only changed the DNS number and my printer has operated fine since. 

I just happened to be one of the first people with this issue and I spent all morning trying to troubleshoot it. This really points to a management problem at Canon that this could even happen. There should be no way that all our printers can be taken out of service this way. They are obviously not looking at potential failure modes for their products. 

This is all fine and dandy but what effect will this have for those who went with the domain name service work around that was suggested on June second 2022?

Tim317
Apprentice

As a side note here this problem did not just start this past week it was reported 2 years ago April 5,2020.

In late April or early May 2022 I had an issue trying to print a 3 page document for a family member it was on a state government web site they had the option to print from the site or download the document in PDF format, I decided to print from the site and when I clicked print nothing happened I waited for a minute and decided to download the document in PDF format.

Wen I logged off the net and attempted to print the document from the PDF it started to print except it was only printing the last page of the document I found out that while I was online this printer had queued up 4 of the same document and also had my command to print the PDF in queue at any rate I finally got that complete document printed and paid no mind to this.

Then like everyone else I found my printer to be doing this boot loop deal on June second, instead of doing the DNS work around right away I downloaded the firmware again and uninstalled the original firmware from three or four years ago when I bought the printer.

I attempted to reinstalled and uninstalled this firmware close to five times before doing the DNS work around, each time the firmware install would hang at 99% and always on a file titled "Easy-Webprint EXE".

And before uninstalling the original firmware I noted in control panel there were 3 icons associated with this printer 1 of which disappeared after uninstalling the original firmware this icon was titled "fax/priter WSX".

After the DNS work around I have only one icon associated to the MX490 its titled as being a Canon inkjet multifunction printer.

I'm not sure if this is all related but it must be I  use my printer with a desk top and am connected via USB cable and never used it wireless..  

I did the DNS work around but not the update. So far my printer is working fine on wifi. 

Ok, but it says to connect a USB to my computer to download the new firmware. How do I download the firmware if I do not have a computer and my cell phone and tablet as my only devices ? 

Unfortunately, I cannot answer that. I don't use a tablet. Why not just do the DNS workaround so you can operate your printer on wifi again until you can access a computer? Unless someone else here can help you with downloading the firmware to your printer via a tablet. Sorry.. 

If you do the DNS workaround so you can reconnect the printer to your wifi, you can follow these instructions I found to download the firmware

https://support.usa.canon.com/kb/index?page=content&id=ART162662

graumli, i do not have a laptop, however I am able to borrow one.  I downloaded the fix, but the printer utility is not coming up for me to apply.  any ideas on how to proceed?

 

What did you download the fix to, your phone? 

Announcements