Camera Software
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Posts

DPP4 does not recognize my HD display?

Just got my EOS R8. I enabled HD PQ to use HIF files. Problem is when I try to edit the HIF files in DPP4: I cannot get it to recognize my display as an HD displayI am running DPP4 on a Mac Mini M1, with an Asus PA329C monitor (HD600 certified), with...

EOS R5 Firmware Update File Won't Open

Hi all. Just got my new R5 and need to download the latest firmware. But the DMG won't open on my MacBookAir. I double click it and it pops for a second then nothing. Deleted it, downloaded again and nothing. I saw on another thread this has happened...

EOS utility outdated for Rebel xs seeking a "work around"

I have a Canon Rebel xs ( bought new in 2017) mounted overhead to capture jpegs remotely on my Mac OSMonterey 12.6.6. After not using the set up for 8 months, I opened my laptop to find the icons ghosted out with alerts that those features needed upd...

MiriamH by Contributor
  • 3712 Views
  • 12 replies
  • 0 likes

Resolved! Using Canon Camera Connect with Two Cameras

There is probably a simple answer to this but I can’t find it. I’m running two Canon cameras. Can I readily switch between them on the Canon Connect app or do I need to download the app twice? I am able to switch using the side menu but it’s a pretty...

ChrisJ by Apprentice
  • 4469 Views
  • 4 replies
  • 0 likes

Resolved! R5 New Firmware 1.8.1

My Canon R5 has firmware 1.7.1. I got a notice that new software is available but when I put in my Os system (Monterey 12.6.3) it recommended my existing firmware. I see that 1.8.1 is available for download also, although not what was recommended. I ...

tangogal by Contributor
  • 4744 Views
  • 6 replies
  • 0 likes

EOS Utility 3 only works once after reboot

his is Ventura. Latest MAC OS, camera firmware, EOS Utility software.Others have described this issue. Frustratingly in the forum it has been marked as “solved” when it definitely is not.Camera connects just fine to Capture OneAlso annoyingly, this s...

jakobox by Contributor
  • 1617 Views
  • 2 replies
  • 0 likes

EOS Utility "The connection was lost" error

Hello,I have had this problem (see on the screenshot below) so many times! I use a Canon 5Dsr and the EOS utility version is 3.14.30.4. Please let me know if any other information is needed and how I can solve this problem. The camera is used to auto...

SGI_camea_error.png
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements

12/18/2025: New firmware updates are available.

EOS C400 - Version 1.0.4.1

EOS C80 - Version 1.0.4.1

XF605 - Version 1.0.7.1


12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II