File names in EOS Utility don't match camera's file names
I need the names of files downloaded by eos utility to be what the camera would have generated.
Posts
Resolved! EOS Utility 3 Crashes with Sequoia macOS15 and unable to download longer slow motion videos
Hello there, I have a problem. EOS Utility 3 Crashes with Sequoia macOS15. I am currently in Maldives for 2 months and buying a card reader is out of option. I can only connect my R5 camera to the computer. I have installed Sequoia and the EOS Utilit...
"Failed to set Transfer Destination" error when trying to connect image.canon to frame.io
I just got a brand new EOS R7 and I am trying to set up the link between image.canon and frame.io. I keep getting the "Failed to Set Transfer Destination" error when trying to connect them on the computer web browser and I just get plain "Error" when...
Resolved! Canon 5d MIV cannot connect to Camera Connect
I used extensively, up to early September. Now cannot connect, WiFi show connected to the iPad, I can leave for minutes connected, so the connection is fine. Try to connect with the app, get disconnected. I even deleted and reinstalled the app. I hav...
Resolved! EOS Utility remote shooting file names don't match names on memory card
eos utility remote shoot is set to save the raw file to card and also transfer it to computer. According to documentation, setting "do not modify" ensures the transferred file has same name as the file saved to camera card. Instead the transferred ...
i need to reopen android app every time i turn the EOS R50 on and off
I am using the android app to send gps data to my R50 and its working fine. But each time i turn the camera off and on again, the camera gets disconnected and i need to open the camera app again. I removed all the restrictions from my phone and the a...
Photo storage recommendations: Images lost after Photoshop Elements upgrade
Hello friends. I have used adobe photoshop elements for years to download and process canon camera photos. I upgrade element to 2024 and I have lost thousands of pictures for the year 2024. Tech support is not able to fix the problem. I still have se...
EOS Utility isn't working on either of my devices (macOS & Android)
I have a MacBook Air (currently on Sequoia 15.0.1, latest version) and an Android phone (also on the latest version) and neither of the apps are working. I've even tried to delete the software from my laptop and re-install it and it doesn't work. I d...
Resolved! Recent photos not showing up in Canon Connect?
I have a Canon M50 which I have been regularly able to transfer photos from and to my phone via the Canon Connect over the last few years, however when I tried today, today's photo will just not show up. I have uninstalled and reinstalled the app, up...
EOS Utility - Images not on Memory Card
I have a very unusual situation and i cant seem to find what is causing it. I have a Canon R5 and a Canon R6 and i have a desktop and a laptop both running Eos Utility.When i used the desktop version , both cameras transfer images with the proper pre...
Has Canon fixed their problem with EOS Utility 3 and Sequoia 15??
Has Canon published their down load? If so, where can I find it? If not not what is the estimated release date?
Resolved! DPP4 cannot export HEIF (.HIF)
DPP4 says this about all CR3 regardless of whether PQ was enabled or not for those shots. Windows 11, both R8 and R6 II.Does this thing even work? Has it ever worked? For anyone? Ever?
Canon Camera Connect live view from EOS R6 Mark II via USB
Hello,I want to connect an iPhone (lightning port) to the Canon R6 Mark II. The goal is to have a live view of what I’m filming. However, when I connected it with a cable (Lightning to USB-C on the camera, original apple cable), the Connect Camera ap...
How preserve file name with EOS Utility?
Using the latest version of the EOS Utility I have set Preferences > File Name to Do Not Modify which, according to the EOS Utility manual, is supposed to preserve the file name assigned by the camera but it does not. Instead the EOS Utility invents...
Canon Camera Connect inaccurate GPS data
The location data attached to images taken with my R5 MII through the Camera Connect App (Version 3.2.30.34) is the same for every image taken during a particular session, which is the location where I first connect the camera to my phone with the Ca...
