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My Canon is holding my videos hostage

Not to be dramatic, but I'm about ready to call it quits on my Canon EOS M100.The Camera Connect app can't connect long enough to download the videos, so I was hoping to connect my camera to my laptop (a MacBook Pro) to download the videos there. Whe...

jadeaj58 by Contributor
  • 503 Views
  • 9 replies
  • 0 likes

eos utility 3 crashes when switching to live view mode

eos utility 3 crashes when switching to live view mode. A focus error message also appears. Before everything worked well, after a long break I decided to take pictures again but this problem appeared. I also want to note that everything works fine o...

Trouble connecting my EOS 90D to EOS Utilities

Last year I purchased a 90D and since then I have had nothing but trouble getting it to connect to my computer. I would really like to get the EOS Utilities to work with this camera as it will organize my files automatically.  I first tried to connec...

HeidiD by Apprentice
  • 825 Views
  • 5 replies
  • 0 likes

File Name Prefix Change - Partial Failure

I have an EOS Rebel T7.I decided to change the default file prefix from IMG_ to T7_ to help distinguish from other cameras when looking in, for example, Windows Explorer.If I download a photo via a wired connection, the T7_ prefix is in place as desi...

KenK3 by Apprentice
  • 376 Views
  • 6 replies
  • 0 likes

Resolved! Disable Eos Utility 3 from auto starting

I still want the Eos Utility 3 software but is it possible to stop it from automatically starting when my camera is connected to my computer via usb?If so how do you do it.I am using a Windows PC - Windows 10Many thanks in advance for your help

HRoss by Apprentice
  • 512 Views
  • 2 replies
  • 0 likes

Resolved! how to disable Canon Utility temporarily?

I'm very happy with EOS Webcam Utility, used with my EOS R plugged into my Mac laptop. But when it sits idle for a while, during an ongoing Zoom, it seems that my EOS Utility turns on and asks whether I want to download files from camera or use compu...

Canon 7D Mark II and Web cam Utility Mac

Hi, just downloaded the webcam app crom Canon site.tried everything to make it work:no success.Email Canon support transfer me to a phone number in the US,I am in Canada.Got the line for Canada,the support person was very patient finally acknowledged...

Djjf57 by Apprentice
  • 655 Views
  • 2 replies
  • 0 likes

Unable to import some images from android into DPP4

Hello All,I am trying to edit photos taken with my android phone camera in DPP4 and am having trouble with some of them. It seems like images with an f-stop of 1.7, 1.8, or 2.2 are getting distorted with color bars or are not able to be imported at a...

Capture.PNG

EOS Webcam Utility Not Working

Hey,So I installed the software in December of 2020 for my Canon Rebel T6s and had to no problem with it until a month ago when I had a Zoom call and only the logo appeared. I uninstalled my webcam utility including the driver on device manager. Now ...

Roboroy by Apprentice
  • 806 Views
  • 4 replies
  • 0 likes

Resolved! EOS Webcam utility not installing

I always experience an error while installing the v1.0 of the webcam utility. After the "Preparing Installation" phase, it always give me the error message "EOS Webcam utility setup ended prematurely because of an error." Does someone also experience...

jbnaronz by Apprentice
  • 19579 Views
  • 26 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!