can’t connect camera to app

[jasminebeaty]

Hello, im unable to connect my camera to the app and i’m not sure why. I can’t even find the name of it, is there anyway it would be under a different one?

[Mike]

Hi jasminebeaty!

To have a better understanding of your issue, please let everyone know the model number of your camera and full name of the app you're trying to connect it to. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!