12-16-2018 03:27 AM - edited 12-16-2018 03:33 AM
Our firm has just upgraded our AV machine to an AMD Threadripper 2 2950X/Gigabyte X399 from an older Intel 5960X/Asus x99. Huge (and greatly appreciated) speed boost in everything we do, but can no longer connect a 5D Mk IV via USB connection. Software environment is a fresh install of Win10 Pro x64, v1809.
Attempted troubleshooting steps:
This problem appears localised to the new Ryzen-based production environment, as the EOS3 utility and camera are able to sucessfully connect via USB on the older Haswell-E Intel machine and, as a test, on a new-out-of-box Surface Pro 4.
Any further suggestions or troubleshooting steps to attempt would be greatly appreciated, as we shoot purely in large-format RAW and so the file transfer times via wifi are cripplingly slow and seriously frustrating.
12-22-2018 06:37 PM
Have you tried it with the cards in a card reader or in a different camera model? The answers might help narrow down the source of the problem, even if it's not feasible to change your workflow..
12-22-2018 11:52 PM
I hadn't thought of trying the CF card in a reader - that's a good suggestion. We don't have one, but I'll try and pick up something cheap to test with.
05-25-2020 01:13 PM
I've been stuggling with this same problem for days, and I still have no solution.
It seems Canon has zero interest in supporting AMD-based systems. Pity!