Hello, I'm having a weird issue with my new c500 Mk2 internal ND filter. Sometimes it gets stuck in the 4 or 6 stop position and the -/+ buttons stop responding. Also it makes a different sound when settling in the 4 stops and 10 stops position....
What is the best way to request features or changes to products? I can't find a link to product support although I think there is one somewhere. Any idea if the product people actually read requests or does Canon not take feedback well?
I have also posted this in the Adobe PrP forums, but reposting here in case anyone on the Canon side has any advice... I have an audio issue that is baffling me; perhaps someone else has encountered it and knows what's at play. I recently shot a mul...
We have 2 CR-N300's that we use for video conferences. One works just fine, while the other has very poor video quality. I have tried basic troubleshooting steps, such as cleaning the lenses, updating the firmware, unplugging the cables, and even usi...
just updated my R5c to the latest December 2025 firmware update but i was wondering if open gate recording was available
I am a retired professional videographer, and I just bought a new xa75. I want to set the frame rate to 30fps (29.97) but I am only offered 50 or 25. What am I missing?
We had this issue once before and found the setting to correct it. Can't remember what we did then. Someone got into our tech room and messed with settings on our camcorder. The video looks fine on the camera view screen, but it's elongated on our Zo...
Hi Canon team, My camera is a Canon XF205. It has been used for a while. And it was working well before. I have been using only an SD card. I have never tried CF card slots. Today, it can't read the SD card and the screen shows "INVALID OPERATION". H...
Hi. Trying to assign the first 5 buttons to function as the joystick (so i can get rid of the side grip) but for some reason i can't see the up, left, down etc function on the assign button menu (they actually should be at the end after 'Initialize M...
Just to point out that the R5C also has new firmware out, version 1.1.2.1. Seems to work for me. As usual, don't forget to back up your settings. You will need to create a PIN, but the second time you boot the camera, you can turn PIN requirement o...
No official explanation why open gate recording was excluded from the C80 when the C400, C50, R6 III has it. Obviously the limiting factor isn't SD cards, because you can record 7K 30fps open gate in XF-HEVC S to the SD card on the C50. Now I'm more ...
I got my C400 a while ago, it’s great so far but I’ve found a big issue with the focus peaking.When you activate it it gives the entire image on the lcd a red cast or whatever color you chose in the menu. So not only does it make things in focus red ...
Firmware version 1.0.4.1 is now out for the C80 (at least on the USA support site). Big news: ViewAssist finally works in playback mode, including Preview, on all 3 outputs (LCD, HDMI, and SDI). Applying the update took about 6 minutes. Don't forge...
So I was somewhat skeptical how useful open gate would be. But I recorded a dance practice just tonight in 7k open gate at 29.97 fps. I put warp stabilizer on it in Adobe Premiere. Now normally warp stabilizer punches in with a significant crop in or...
My monitor turns on but stays black or blank. I can tell it’s on. Is there anything I can do myself? It says online I need the monitor to do a favorite reset. Is this true? I don’t want to have to trust or pay for a technician if it’s just a simple s...
