Catalina 10.15.4 shifting colors for you?

[anttanant]

When I upgraded to Catalina back in November it screwed up my colors and created a magenta cast on my prints. Similar to what this user reported (I'm using the same brand as them, too!). https://community.usa.canon.com/t5/Professional-Photo-Printers/Pixma-Pro-100-Magenta-Cast-on-Mac-Cat...

After several hours of banging my head against the wall I discovered my driver was outdated. Once I updated that my problems were solved and I was back to printing accurate colors. 

Fast forward to today, I'm again seeing some color shifts. Specifically, the colors are not as accurate as they have been before. I have the latest version of the firmware and driver (which is same as the last time I updated). In the last week I updated Catalina with some updates so I'm now on 10.15.4.

Is anyone else having this issue? 

Here's what I've done so far to troubleshoot:

- I checked my firmware and driver against the Canon site. I'm current.

- Lightroom and Photoshop are both current.

- I deleted and added the printer again. It's using the Canon software.

- I've even downloaded the paper profiles again and overwritten the previous versions (there was no difference)

- I've checked and double-checked my settings in Lr and Ps. (attached for reference)

Any other ideas? Thanks in advance.

Print dialog settings...

Lightroom print settings...

Photoshop print settings...

[tnphto]

Yeah, I think the grayscale ball had a slight pink tint as well. 

1. You meant the yellow/orange clear tape? yes, I did this yesterday after seeing some suggestion from one of the posts. 

2. I'm now out of gray ink after all these test prints. I need to order a new set and will let you know if the new ink set help.

thanks again for your help.

[jrhoffman75]

How many prints have you made? If you run a nozzle check it will tell you.

That seems awfully quick to use up gray ink. What are the levels of the other inks?

[tnphto]

I printed about 30 on 8.5x11 test prints on other photos which has more gray colors. I did 3 cleanning cycles and 2 deep cleaning cycles, 2 nozzle checks. This is a brand new printer so it consumed some initial inks to setup as well. LGrey is about 20%, other colors has 40-70% left. 

[Stephen]

We recommend reaching out to support for one-on-one help with this. They'll be able to help you nail down what's going on, and help you determine if there's a fault with the printer. At their descretion, they may also be able to send you a replacement cartridge, depending on what's going on. You'll want to log into your My Canon Account for your personalized support options - here's a shortcut: canon.us/account

[tnphto]

thank you John, I called the canon technical support but they said I need to replace the ink first to resolve the out of ink error before they can help trouble shoot. I will provide an update once I get the ink replaced.

[Cort]

Yes and it's driving me crazy!

I did the same thing. I redownloaded the drivers and still get a color shift. Apple upgraded to 10.15.5 but the problem wasn't solved. 

I hope this gets fixed soon!

Good luck.

[Cort]

I have the exact same problem but I have a different model (prograf-1000). It's driving me crazy!

[tnphto]

My issue with magenta cast was resolved! I called Canon technical support yesterday and they diagnosed it to the print head issue. They sent me a new print head and I can happily confirm that the new print head fixed my magenta cast issue. 

[jrhoffman75]

Gfeat news.

And thank you for posting the resolution. It may help others.

[tnphto]

To isolate the software related issues, Canon techical support asked me to download the Canon Print app for iPhone and print the test photo from there. If it prints correctly from iPhone via Canon Print app, then it is more likely the software/setup related issues on MAC. In my case, Canon Print app produced the same results as printing from LR on Mac.