Canon Pixma Pro-100 printing incorrect sizes

[NYCNoir]

Hello,

I recently got this printer, and absolutely love it, the print quality is amazing. However, I cannot print the correct image sizes from Print Studio Pro. I have images that are 8x10" and I want to print them on standard 8,5x11" paper so I'll have a border. I select "bordered" and that paper size in the dialogue, but when the prints come out, they're about 7x9", smaller than the actual image. When I try to print a 6x8" image, it also comes out about 7x9".

There's no way to adjust image size that I can see, only paper size. I can scale the image to make it larger, but since there's no ruler, I can't scale them to the exact size I want (8x10"). I can print the correct sizes directly from Photoshop, but the quality is so much better with Print Studio Pro.

What am I doing wrong? How do I fix this?

[joanneg]

Maybe in the user manual or download one?

[Colin2]

Hi

i too am having the same problem - but at the moment can still print  - every time I try to print a photo it only prints the full image on a quarter of the page size - canon hasn’t been able to solve the problem so far 

please could help me - much appreciated - thank you 

[jrhoffman75]

What software are you printing from. Can you post a screenshot of your print window?

[Colin2]

Just wondered if you remembered what you did to get it back first post 1-4-2018 and then you said all good 2-11-1019

have just tried on my old printer also a canon and all working fine so think it’s definitely something to do with the 100- s 

[jrhoffman75]

Are you on a Mac computer? If so, do you have the AirPrint version of the printer installed (which you do not want). 

[Colin2]

Thanks for response - am printing from on 1 photo raw and apple photo

dont have the air print version of the printer - it’s wired via usb 

[jrhoffman75]

If you are on a Mac you could still have the AirPrint driver with a USB connection. Are you on a Mac?

[Colin2]

Apple Mac Mohave 10.16 .4 os 

[jrhoffman75]

OK. Go to System Preferences->Printers & Scanners and see what the installed printer I'd ID'd as. 

[stephanieSLD]

I am losing my mind with my Pixma Pro-100.  It only prints part of the photo with a massive top border.  I am trying to print 4x6 or 5x7.  Wasted about 20 sheets of photo paper.  Spent over 2 hours trouble shooting, downloaded the latest driver from cannon (although the driver does not include the IJ Printer Utility as I have read it should), followed all the troubleshooting suggestions in the online manual, etc.  Using Windows 10.  Any suggestions? I don't see a layout drop down as mentioned above.  What screen is that in?