02-04-2017 05:00 PM
I recently got this printer, and absolutely love it, the print quality is amazing. However, I cannot print the correct image sizes from Print Studio Pro. I have images that are 8x10" and I want to print them on standard 8,5x11" paper so I'll have a border. I select "bordered" and that paper size in the dialogue, but when the prints come out, they're about 7x9", smaller than the actual image. When I try to print a 6x8" image, it also comes out about 7x9".
There's no way to adjust image size that I can see, only paper size. I can scale the image to make it larger, but since there's no ruler, I can't scale them to the exact size I want (8x10"). I can print the correct sizes directly from Photoshop, but the quality is so much better with Print Studio Pro.
What am I doing wrong? How do I fix this?
Solved! Go to Solution.
03-10-2017 11:54 AM
Thanks for this. I was going out of my mind. I'm so used to Lightroom and Photoshop using the down arrow to indicate that something is expanded that I never once thought to click on the down arrow to expand the option set and I could find nothing about that in the online documentation. Spent a day going out of my mind.
01-04-2018 10:53 AM
I have the same problem but printing from Mac "photo" library. Initially had no issues and suddenly every size I choose is about a 2" x 3". I reset the printer and I tried using the software that comes with the printer. The printer software doesn't allow me to choose my photos from my library. Now, unable to print at all.
05-02-2018 07:22 AM
Are you still experiencing difficulties with print size? If so, please contact our support group using the following link: