01-01-2025 10:42 AM - last edited on 01-01-2025 10:46 AM by James_C
My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and particularly noticeable with blues / turquoise. Whatever compensation I make in the edit, just makes it worse. I'm on a Mac and use Lightroom. The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue. This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect. I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me. I'm at my wits end, so any help or advice would be greatly received. Thanks in advance.
01-03-2025 04:11 PM
Hi sallymason,
Are you using your PRO-1000 wirelessly?
or with a USB cable?
Also, please print a nozzle check on plain paper. Once printed, please take a picture of that page and then please attach it to your reply of this post.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.