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imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason
Apprentice

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi sallymason,

Are you using your PRO-1000 wirelessly?
or with a USB cable?

Also, please print a nozzle check on plain paper.  Once printed, please take a picture of that page and then please attach it to your reply of this post.

 

 

 

 

 

 

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