Canon Pro100 continous clicking and flahing back and fourth

[Amberleshae]

My canon pro100 was making loud clicking noises and not working. It's done this before, and all I had to do was remove the print head and clean it, and fill all the ink tanks. This time the problem is different. It still does the loud clicks initially, but then when the print head with the cartridges moves over towards the right side, it just stops, and starts clicking continuously over and over. When I tried cleaning it or printing a test page, I got the 5100 code. Well, there is no paper jam, the ink cartridges are full, and loaded properly, the encoder strip is clean as well. I am in immediate need of assistant! I own a screen printing service, and I have to use this printer to make my film positves, and I have orders waiting to be printed as we speak. All I can think of, is that maybe I need a new printer head....or a whole new printer. If anyone has had the same problem, and knows what the solution is, please let me know! It would be greatly appreciated beyond words. 

[Patrick]

Hi Amberleshae,

The 5100 error can be caused by a smudge or dust on the encoder.

Although you stated that the encoder was clean, it is recommended that you clean it thoroughly.

To do this, please follow the steps in this article:

Cleaning the encoder (timing) strip - PRO-10 / PRO-100

If the error persists, your PIXMA PRO-100 would require service.  If your PIXMA PRO-100 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-100 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA PRO-100 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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