Printer Software & Networking
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Pixma 492

This is a copy/paste of right after I reboot the computer:   The printer is offline.Check that the printer is connected and the printer power is on. I have been working on this at first the problem was with the WPS button on the router then some othe...

PIXMA MX892 - Not staying connected to LAN

I am beyond frustrated right now.  Just spent a LOT of money on a brand new Canon PIXMA MX892 last night....Set up was fairly simple, pretty easy to follow instructions.  In less than 45 minutes it was up & ready to go.  I printed out 20-30 pages of ...

Canon MX492 Keeps Dropping the Network

I have recently purchased and installed a Canon MX492. It is connected wirelessly and once set up prints without any issues.However each time I try to print it appears to have gone to sleep and some how has disconnected from the network. I then have ...

Poatka by Apprentice
  • 3 replies

MG7520 won't scan from scanner

Mac POX X El CapitanMG 7520 No problems whatsoever until now. I haven't scanned in a few weeks. Now I can only scan using the IJ Utility. The scanner buttons refuse to acknowledge the wireless is active & scan from there. I can only scan from compute...


hi, i have just swapped over to NBN and now i can't get my printer to work. it was working fine before but now ... nothing.i did change my router to an NBN compatible from dodo, but now its just not being picked up. i have uninstalled it from my comp...

TS8020 now read printer offline

I have Windows 7 on my laptop and my TS8020 printer used to work, but now says printer is Offline. I called Canon Tech support last night and we went thought multiple checks to which everything says it's great. The printer sits right next to the mode...

BethM by Apprentice
  • 0 replies

Setting up PIXMA G3400

I simply cannot get the setup of my PIXMA G3400 completed - will not connect to the wireless network. I have tried everything for two days now. Using a MacBook Air connected to WiFi - there are no other wireless networks around so I assume that the p...

drbrtsn by Apprentice
  • 1 replies
Getting started

New to the community? Here's some information to help you get acquainted:

06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM