Canon Community

Cannot install driver on Windows 11 for my MX492 printer

I have used different computers, one is Windows 10, one is Windows 11, both have the error message " the printer could not be detected on the network", I kept hitting the "redetect" button, still doesn't work.Please help! 

Since I got a new router, my PIXMA MG3520 can't find my computer, even with a cable I bought.

Since I got a new router, my PIXMA MG3520 can't find my computer, even with a cable I bought.  And Canon no longer offers technical support for that model, and I really don't want to buy a new one cause I'm unemployed and only use it for personal pri...

Professional Print & Layout popup about paper with wide margins

Printing problem with Canon Professional Print & LayoutCamera :Sony Nex-7Lens: Sony E 18-200Printer: Canon Pixma Pro 200Software: DXO PhotoLab 5, Silver Efex Pro 3, Nik Sharpener Pro 3, (Output Sharpener), Canon Professional Print & LayoutPaper: Cano...

imagePROGRAF PRO-300 Firmware for a Mac

I have an ImageProGraf Pro-300, I tried to check on the version of the firmware, When I said i had a Mac running OS 14 / Sonoma, got the message there wasn't any firmware for this version of OS.  Why am I getting this message?Thank you in advance for...

imageCLASS MF4570dn Unable to scan after switching to macOS

Hello,After switching from Windows to Mac I am not able to connect to MF4570dn scanner.The device is connected to home LAN via Ethernet, the Macbook - via Wi-Fi. The printer page is accessible in browser via network, and the printing part is working ...

Pixma G7050 - unable to set A4 in scan, using Smart Connect

I have downloaded the Canon Inkjet Smart Connect app. The printer, scanner etc work fine. BUT the default size for scanning is 'Letter' - why is it not A4 ? How do I change the setting to A4? I have gone into printer settings and set A4, restarted th...

PIXMA MG5420: How do I move my driver from my old Mac to my new Mac?

Howdy folks,I have a Canon MG5420 printer and an old iMac.  I just purchased a new iMac and would love to use the same printer but I am unable to get or move the driver from the old computer to the new one.  Only thing I can find on the old computer ...

No drivers for the MG3620 on the Canon App! How do I get help so I don’t have to throw this printer

MF Scan Utility does not see imageCLASS MF743Cdw on MacOS Sonoma 14.3.1

Printer: Canon Color imageCLASS MF743CdwSoftware: Canon MF Scan Utility Version 1.10.14Computer: Mac mini 2018 intel, macOS Sonoma 14.3.1The scan utility used to work perfectly. Now I get the error "Cannot communicate with any of the scanners. The sc...

MAXIFY GX7020 Remote UI site can't be reached

I am attempting to access the remote UI on a Maxify GX7020. I have downloaded and registered the certification file but when I click login, it says the site cant be reached. I have done this through windows, chrome, and edge. What else do I need to d...

PIXMA TR8620a suddenly won't print a complete PDF file. Only titles etc but no content.

my printer will only print parts of a pdf document.  leaving off whole sections, like addresses or bar codesI am using a window 10 computer, the printer is connected by USB cable. I reloaded driversthe printer is TR8620athe current version is 1.002 d...

I cannot print Microsoft Word documents on my Pixma TR7520 printer.

If the Word docs are in color, they will print, but nothing will print if it's just black/white.  As long as the document (spreadsheet, pdf, jpeg) are in color, they print fine -- NOTHING will print in just black/white. My OS is Win/10 and all update...