I needed to do a clean install of windows to my laptop. I connected my printer to my laptop without issue, but I am unable to see the software on the Canon site for the MF Scan Utility so that I can scan right from my laptop. I have another laptop which has this downloaded software but don't know how to get it into my other laptop (since Canon no longer shows this software for me to download). Suggestions?
So that the Community can help you better, we need to know exactly which operating system is running on your laptop (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
Which one do I need? And what is the difference between the two? Finally, why wasn't this available to me when I went to the Canon website's software downloads (inputting my printer model, etc)?
While we're not sure what might have happened the last time you visited, v1.21.0.2 is the latest version available and it's an upgrade to v1.20.0.2. Glad we could help!
This sounds like a job for our imageCLASS support team. You can reach them Monday through Friday 9a to 8p ET (6a to 5p PT) at 1-800-OK-CANON (1-800-652-2666). They should be able to figure out a solution to all of this.
