Printer Software & Networking
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Resolved! G7020 doesn't identify 5gHz networks, only 2.4

Title says it all.  I've tried manual connect and entering the network SSID manually, but no dice.  The AP is about a meter away, and it's got the lower speed network fine.Separate question: how do you enter capital letters and numbers using the keyp...

atapi by Apprentice
  • 522 Views
  • 3 replies
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PIXMA TR8520 can't connect to network

I just switched my Internet provider to T-Mobile, and have successfully set up their 5G Gateway router. My printer is a Canon Pixma TR8520 which had no problem whatsoever connecting to my previous router...but now, no matter what I do, it won't conne...

jcm48 by Apprentice
  • 637 Views
  • 8 replies
  • 0 likes

What happened to ScanGear?

I used to use my CanoScan LiDE 400 with my Windows PC and it came with the Utility program that included ScanGear. Now I'm using a Mac instead and I only have the option to download the Utility Lite program that does NOT include ScanGear at all, whic...

G620 won't scan to computer

I can print a test page from the computer, but when I try to scan a document the scanner says not connected to the computer. How is that possible when it will print a test page using the same computer?

FTD30 by Apprentice
  • 174 Views
  • 1 replies
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Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.