PIXMA TR8620a doesn't see Wi-Fi router

[barbdurland]

My printer was connected to my wifi router for months, but now there is no wifi connection. When I do a manual connect, my neighbors' routers appear but mine doesn't. I reset my router and was able to connect briefly, but not now. Typing in the name of the router also does not work - "A wireless router with the network name (SSID) you entered was not detected." Any ideas on my next step? All my other devices - laptop Mac and Windows, Kindle, phone, Galaxy tablet are connected.

[Patrick]

Hi barbdurland,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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