MF634CDW Not Waking from Sleep when print job is sent
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09-20-2017 02:10 PM
I recently purchased a MF634CDW direct from Canon for my home office. I set it up and seemed like all was OK, but my wife reported that the machine had an error message. I power cycled and then it seemed fine, but I now realize that whenever the device goes into sleep mode, and you send a print job, it displays an error message and you have to power cycle to get it to function again.
I am not using the wireless functionality and am using the wired network. Other then turning off the sleep mode altogether and accepting that this device has flaws, I don't have another option. I downloaded and installed the latest firmware but it did not fix the issue.
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03-27-2019 11:47 AM
You say you fixed this. Would you please explain how? I suspect you actually meant to say you found a workaround. By suggesting you fixed the problem, you are giving Canon an excuse to avoid fixing their software.
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03-27-2019 11:58 AM
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09-21-2019 06:16 PM
This problem appears across all brands of Canon printers based on the complaints I've seen registered. From research I had done I learned there was a remote web interface to the printer. I had looked at a lot of things from the control panel to no avail.I wondered if I looked at the machine remotely while it was sleeping I might be able to figure out the problem. So I printed out the Network Configuration Page using the control panel. Then I went to the following URL (appropriate for my network YMMV).
//10.0.0.13/index.html. Two things happened: the Network Configuration home page came up and the printer started printing queued jobs. After much experimentation, it appears that the printer is only ignoring print requests after sleeping. So I went into my router's network configuration and added the printer with a reserved ip. I setup a destop icon with that URL and password protected the printer. I repeated that for other devices I own. Now I doubleclick on the wake up icon before printing. It's likely that the problem exists in third party hardware and software Canon buys. Why it hasn't been fixed is beyond me.
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10-22-2019 11:10 AM
I have noticed that since I did my workaround by accessing the printer through the browser interface that my printer is no longer having a problem waking from sleep. The last few mornings I have started to print without first employing the workaround and the printer woke and ran the jobs. I am totally baffled.
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10-22-2019 07:21 PM
When I send a job when the printer is asleep, I have to do these things... 1.) send the job 2). reach over and wake up the printer, 3.) (standup) & disconnect the usb connection cord, wait 30 seconds 4.) plug it back in & wait. It takes a few seconds, but it always works. It is just a huge frustration.
If I send the jobs, while the printer is turned off....when I turn on the printer, the jobs run fine. It is only when the printer goes to sleep.
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10-22-2019 07:24 PM
What is a "workaround " - I am a tech dunce.
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10-23-2019 05:42 PM
A workaround or kludge is a way to get something broken to work without actually fixing it. In this case, accessing the web interface to the printer in a browser to wake up the printer without having to reboot it.
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10-23-2019 06:48 PM
"A workaround or kludge is a way to get something broken to work without actually fixing it. In this case, accessing the web interface to the printer in a browser to wake up the printer without having to reboot it."
No, that doesn't work with this printer.
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04-29-2019 08:52 AM
I just setup this machine in one of our shops, imedialty saw similiar issue. The printer will go into sleep mode and disconnect from the wireless network. Sending a print job does not trigger the printer to wake up, and why would it?
Looking at the settings for the wireless setup, there is a an eco mode. I turned this off, and the printers wireless connection stays connected even if it has gone into sleep.
Problem solved for me.
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04-30-2019 08:19 PM
When I’m not home and the kids need to print something I get a call at work. So annoying. Thanks again!