MF634CDW Not Waking from Sleep when print job is sent

[itguy]

I recently purchased a MF634CDW direct from Canon for my home office.  I set it up and seemed like all was OK, but my wife reported that the machine had an error message.  I power cycled and then it seemed fine, but I now realize that whenever the device goes into sleep mode, and you send a print job, it displays an error message and you have to power cycle to get it to function again.  

I am not using the wireless functionality and am using the wired network.  Other then turning off the sleep mode altogether and accepting that this device has flaws, I don't have another option.  I downloaded and installed the latest firmware but it did not fix the issue.

[damercer]

This problem appears across all brands of Canon printers based on the complaints I've seen registered. From research I had done I learned there was a remote web interface to the printer. I had looked at a lot of things from the control panel to no avail.I wondered if I looked at the machine remotely while it was sleeping I might be able to figure out the problem. So I printed out the Network Configuration Page using the control panel. Then I went to the following URL (appropriate for my network YMMV).

//10.0.0.13/index.html. Two things happened: the Network Configuration home page came up and the printer started printing queued jobs. After much experimentation, it appears that the printer is only ignoring print requests after sleeping. So I went into my router's network configuration and added the printer with a reserved ip. I setup a destop icon with that URL and password protected the printer. I repeated that for other devices I own. Now I doubleclick on the wake up icon before printing. It's likely that the problem exists in third party hardware and software Canon buys. Why it hasn't been fixed is beyond me.

[NanaPatti]

It has notthing to do with the router. My printer is not on Wi Fi (wireless). I have no idea what äir Print"is (that was added in update). I have the printer connected by a new very nice usb cord. The problem of not waking up from sleep mode when a new job is sent to it.....began after the system wide update on July 26th.

[damercer]

Hit me before that. My wife has been having the problem for a year. My problems started 6 months ago. People have been having this problem since at least 2014. I worked software development and support for four decades - I never would have let a problem slide for 5 years. Too many companies underrate the value of support and only place noobies and the incompetent in support. My first job had a mixture of both. One of them literally was a "people person, dammit" (Office Space reference).

[msgtjk]

Thank you I will try it!!!

[ktbfrod]

Does anyone from Canon ever look at this problem?  

I have tried connecting with USB cable directly, tried connecting wirelessly with a new router.  NOTHING WORKS.  With the number of emails regarding this situation I should think even mediocre customer service would have addressed this by now.

I try to send print jobs and all I get is that the Mac computer is looking for a printer.  The wireless setup on the printer shows that it is connected.  But the print jobs are not going through. 

HELP!!!!!!!!!

[Patrice]

Hi ktbfrod.

If you have tried all of those steps, and the issue remains, then there may be another internal issue with the printer. Please call our telephone support group at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to perform further troubleshooting steps to try and resolve the issue. 

[cannonmaster]

Man..

the fact that you read through this entire thread, didnt talk to your engineering team .... ugh.

Piss poor response.

Only if there were other printing options - ... wwait ... guess what - there are!

[msgtjk]

We all have the same issue basically. Now what?

[NanaPatti]

Hello Patrice,   More than 4 consumers have asked the same question, have the same issue or want the same revolve....

It is serious that you speak with someone in your software engineering department.   I know in my situation the problem of the printer not waking up when a new job is sent, started with an update sent to my machine July 26, 2019.

Please do not tell me to call 1-800-OK-CANON..... if I wanted to sit on the phone and chat with a stranger, I would have done that already.   PLEASE find an answer to ALL of our questions in the thread.

NanaPatti

Albuquerque NM 87108

[cashxx]

I had a solution for people to try I posted a month or so ago from tech support.  I believe it was this forum thread and it looks like it was taken down.  Either way, I don't think it did anything though.  I still had to reboot the printer one time so far.  Sat for another week or two and was able to print to it, so not sure.