Hi TDKLEX. This issue can usually occur if the print head lock lever has not been completely lowered into the locking position. Please view more information at the link below: A Grinding Noise is Heard and/or the Power and Error Lights Flash Alterna...
Hi tnelson3022. If you are using the disc to perform the setup, please follow the instructions at the link below to bypass this message: Information Acquisition Error appears during setup - Windows If the message persists, then you may need to connec...
Hi gerysm. The PGBK and BK cartridges are used for different purposes. The PGBK is used for printing single-sided, text documents on plain paper. The BK is used for photos, duplex printing, or when using any other type of paper. Based on the informa...
Hi Sclayton199422. Depending on the model number of your router, you may need to use the WPS PIN code to connect the printer to the network. Please follow the steps at the link below to view the WPS PIN: Connecting Your Printer to a Wireless LAN (WPS...
Hi dflammer. This issue can happen if the cartridges are inserted into the incorrect slot. Please verify that the cartridges are seated in the order that they appear in the image below: BCI-6 BlackBCI-3e BlackBCI-6 YellowBCI-6 MagentaBCI-6 Cyan Were ...
