Looking for assistance with a new problem on my unit.
Unable to print B&W pages - unit feeds paper and "prints" in the background, makes printing sounds however pages are blank.
I did not locate this specific problem in the forum. Thanks for your assistance.
The PGBK and BK cartridges are used for different purposes. The PGBK is used for printing single-sided, text documents on plain paper. The BK is used for photos, duplex printing, or when using any other type of paper.
Based on the information you provided, it appears that there may be an issue with the print head that is preventing the PGBK ink from being applied to the paper. You can try removing and reseating the print head, and then perform one more cleaning. To remove and reseat the print head, please follow the instructions at the link below:
If the issue persists, then the printer may require service. Please call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST, so that we can discuss your options.
12/05/2023: New firmware updates are available.
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