I just moved and am trying to set up my printer with my new Wifi. I have never had issues with past moves, however, when I download the software to setup and click setup it says it is unable to acquire drive information and to check the network. Anybody had this? How do I solve?
If you are using the disc to perform the setup, please follow the instructions at the link below to bypass this message:
If the message persists, then you may need to connect the printer to the network using the WPS setup method, or the Cableless setup method, using a mobile device and the Canon Print Inkjet/SELPHY App. Please view the links below for these connection methods:
Once you have connected the printer to the wireless network, click the link below to download and install the standalone MP drivers file:
If you run into any issues, or continue to experience an error, please call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
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