12-19-2017 08:51 AM
01-28-2018 02:54 PM
I never really found an answer. Reconfiguring the device seemed to help. When I did it, I didn't mess with as many settings and left the device driver on the PC with default port settings. Initially I tried to mess with the port settings. Sorry I could not be more help. Canon wasn't either.
04-02-2018 04:39 PM
I have one of these printers, brand new, just connected to a macpro with USB cable. No network connection. Printed fine for a couple times, then when I try to print, nothing happens. No alarm, alert of any kind. Just nothing. When I cycle the power, it may or may not print then. PLEASE HELP as this is ridiculous for a brand new printer.
11-17-2018 12:39 PM
I am having the same problem.
The printer is connected via USB cable to a MAC running on IOS 10.13.6. When I send it a print job, the printer icon shows "printing - connected to printer" and then nothing. The status bar shows all blue. There is no error reported by the driver.
I could wait several minutes and nothing would happen. To get it to print, I have to power the printer down and power it back up again and then it prints.
11-19-2018 06:22 PM
If the USB cable is connected to a hub, please connect it directly to the computer. If it is already connected to the computer, please try using a different port or USB cable.
If the issue persists, after trying the steps above, please call call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
02-20-2019 07:20 AM
Whether the cable is plugged in to a multiport USB or the back of the iMac, the behavior is the same. Couldn't you create a ticket for this bug in your driver software, rather that require me to call support and wait on hold to ask them to create the ticket. This is clearly a problem with your software, no troubleshooting steps could possibly be provided to resolve this, so can't you just get this in motion for all of us having this same problem?