MF634CDW Not Waking from Sleep when print job is sent

[itguy]

I recently purchased a MF634CDW direct from Canon for my home office.  I set it up and seemed like all was OK, but my wife reported that the machine had an error message.  I power cycled and then it seemed fine, but I now realize that whenever the device goes into sleep mode, and you send a print job, it displays an error message and you have to power cycle to get it to function again.  

I am not using the wireless functionality and am using the wired network.  Other then turning off the sleep mode altogether and accepting that this device has flaws, I don't have another option.  I downloaded and installed the latest firmware but it did not fix the issue.

[ETrain999]

Thanks. I may try the same. I may also just take sleep mode completely off. Although I’m not sure I want to see the obnoxious bright display 24/7.

[cfalkenburg]

Did you find an answer? we just purchased our laser printer in December and are experiencing the same problem, now regularly.

[itguy]

I never really found an answer.  Reconfiguring the device seemed to help.  When I did it, I didn't mess with as many settings and left the device driver on the PC with default port settings.  Initially I tried to mess with the port settings.  Sorry I could  not be more help.  Canon wasn't either.

[ktbfrod]

I have one of these printers, brand new, just connected to a macpro with USB cable.  No network connection.  Printed fine for a couple times, then when I try to print, nothing happens.  No alarm, alert of any kind.  Just nothing.  When I cycle the power, it may or may not print then.    PLEASE HELP as this is ridiculous for a brand new printer. 

[jdgva1988]

I am having the same problem.

The printer is connected via USB cable to a MAC running on IOS 10.13.6. When I send it a print job, the printer icon shows "printing - connected to printer" and then nothing. The status bar shows all blue. There is no error reported by the driver.

I could wait several minutes and nothing would happen. To get it to print, I have to power the printer down and power it back up again and then it prints.

[Patrice]

Hi jdgva1988.

If the USB cable is connected to a hub, please connect it directly to the computer. If it is already connected to the computer, please try using a different port or USB cable.

If the issue persists, after trying the steps above, please call call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

[Xansky]

I have exactly the same problem. C'mon Canon, it's not a coincidence that we're all having this problem.

[jdgva1988]

Whether the cable is plugged in to a multiport USB or the back of the iMac, the behavior is the same. Couldn't you create a ticket for this bug in your driver software, rather that require me to call support and wait on hold to ask them to create the ticket. This is clearly a problem with your software, no troubleshooting steps could possibly be provided to resolve this, so can't you just get this in motion for all of us having this same problem?

[msgtjk]

Have this issue too. Won’t wale up and showing E003-0000. Plugged into surge protector, Wireless and not sure about the IP. It’s in my home. I am tech savvy without formal schooling. But when it comes to deep behind the scenes I’m less savvy. Either way, I got it working and this error needs to be fixed.

[jdgva1988]

You say you fixed this. Would you please explain how? I suspect you actually meant to say you found a workaround. By suggesting you fixed the problem, you are giving Canon an excuse to avoid fixing their software.