07-17-2024 05:58 PM - last edited on 07-18-2024 10:28 AM by Danny
There is a blue box around any image when it is placed on top of another image when printed on my Canon ImageCLASS MF654Cdw. Everything indicates the background is transparent on Word and print preview looks fine and it prints fine on an HP Envy 4520. The example below is a logo on top of a rectangle filled in grey on Microsoft word. All of the negative space of the logo prints blue even though it should be transparent and show the gray behind. If, instead of an image of a rectangle filled in gray, I just make the entire background gray, the printer prints it fine without the blue, but if it is an image on top of another image it messes up. Are there some settings on the printer I can adjust to correct this? Or perhaps a driver update I am not aware of? Just purchased the printer yesterday.
07-18-2024 10:28 AM
Thanks for joining the conversation, farrugdv!
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07-18-2024 12:24 PM
It is Windows 11. I have tried printing in Microsoft Word and tried saving as a PDF or jpeg and it still appears transparent on screen but then prints with the blue box. I have also tried multiple different images and it happens with all of them.
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