Every time I try to use My Image Garden, my computer freezes and I have to hold the power button to shut down completely, then re-boot. Printer is MG5420, Computer is Dell Inspiron 1545, Intel Core 2 Duo 2 ghz, 4gig ram, Windows 7 Home Premium. So f...
Any idea when the website will be up and running for scheduling a repair? Newport News VA area
I have been trying to renew my Canon CPS membership for a couple of days, but the site has been down. I think my account was set to expire today. Is there a grace period for renewing?
Scanner is direct USB conection to MacBook Pro running Mojave 10.14.6Scanner suddenly (about a week ago) stopped responding to scan button on unit or Scan or Scan more pages from within Capture on Touch. No operating system changes before/after not w...
I can not believe how unhelpful Canon customer service is. I want to join the CPS program at the gold level. I have all my gear registered onine in my account and I have enough points to join at gold. When I went online to join, the website was do...
Just got my Pixma iX6820 and my laptop doesn't have a CD drive. Unfortunately, the printer software I need to download isn't available because the canon site is down for maintenance. Calling didn't help, either. Can I download it elsewhere? If not, ...
Ok.. so the site is down.Phone support is offline or backed up. Need a driver for:imageFORMULA CR-L1 Check Scanner.... anyone? BGunn
I need a driver. I get it, your sites were taken over by ransomwear - WHY NOT DISCLOSE THIS, instead of "maintence" and make us all wait?I need the install drivers for a printer. Two days now - I guess I have to go buy another printer, as this one i...
Hi! I would appreciate any help on this issue:recently bought a projector second hand, noticed - perhaps too late- that there is a green 'stain' appearing off center in the iamge - see photo. The 'stain' appears green on dark colours and pink/ purple...
So, I ordered a Canon EOS R refurbished body and everything was going fine until my FedEx tracking went from "on vehicle for delivery" to "pending". It has been that way for over a week. I contacted FedEx and Canon and so far an investigation has be...
I have issues with the output of my printed papers. I processed cleaning and deep cleaning already however I still don't get perfect print outs. Can you please help me with the printhead alignment process? Thank you.
I was so looking forward to using this service—especially the Lightroom connection—with my new R5. "SORRY, SERVICE NOT AVAILABLE" And what happened to the iOS/iPadOS app? It was pulled from the App Store today by Canon. Thanks!Davoud aka David
I have a CanoScan 9000F Mark II scanner and I am using Windows 10. I can go to the Canon Utility and select it to scan. The scanner scans the photo/document, however once it has completed a scan a popup Canon IJ Scan Utility message comes up statin...
I have a Canon printer that stopped working. I left a detailed message on ther forum and there has been no response. I tried calling the support number and a recorded message said support was no longer available. How do I get help?
Has the site been having technical difficulties lately? It seems very slow and clunky trying to navigate the site.
