02-09-2020 01:43 PM
Sorry to piggyback on this thread. I'm new to this community and I can't figure out how to create a new thread. So far I'm finding Canon to be rather difficult to deal with from a user perspective.
In any case, I think my issue is related to the one being discussed here. Hopefully, someone will have some suggestions for me in resolving it.
Here's the problem: When I try to print, the printer tells me to load paper. But the drawer is already loaded. In order to print, I have to push the touchscreen on the printer to indicate that the tray is loaded, and only then will it print. I have to do this with each page I print. I've tried every kind of troubleshooting ideas I could find and the manual is NOT helpful at all.
Does anyone here have any ideas on how I can fix this problem?
02-11-2020 10:23 AM
So that the Community can help you better, we need to know which Canon printer model you're using along with exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.