Canon Community

Question about my Canon account

This might not be the right platform, but when I set up my cannon account. I lived in the US. I have moved out of the country and I cant seem to update my address. Do I need to create another account?

Photos will not transfer to phone

Canon customer service and stolen product

  I am loyal Canon customer for years owner of many products. I always believed in your products as well as your customer service. Right now I am on the verge of loosing my mind over the issue that has been dragging along since end of November early ...

Looking and learning

I check the Community at least twice a day. Many of the threads aren't relevant to my T7 camera, etc. but I find it interesting that people take the time to reply with suggestions, solutions, etc. I'm of the opinion that some things might be useful i...

Where do I enter phone# so that I can get tech support!?

Where do I enter phone# so that I can get tech support!?

Log in issues

Is anyone else having trouble logging into their canon account? I keep getting a message stating to enter a password when I have. I even reset the password and still same error message.

EOS R - Overwhelmed Novice

Hi, I posted with that same Subject before but can't find it anywhere. Thanks.

Avoid Potential Costly Third-Party Scams -- Make Sure To Get Official Canon Product Support!

When you need help with your Canon product, be sure to connect with official Canon support. There are many unauthorized third- party support sites available today, including some scam sites using the Canon logo and product images to falsely pose as o...

Shopping Cart Issue

I am having trouble delete items from my shopping cart. Most of the items are sold out or are on backorder. When I hit the delete option, it says "Error:_ERR_PART_NOT_BUYABLE" How can I remove the items from my cart? I've tried a few different browse...

Canon MP25DV ribbon will not stay in place

I have fussed with this machine for half an hour and can not get the ribbon to stay in place.  I have it threaded according to the manual, but the ribbon apparently has not done the same.  It seems to come up and out of the retaining clip on the left...

How do I render the entire PROFESSIONAL VIDEO section truly mute

I don't want to see any notification at all that someone posted in the PROFESSIOANL VIDEO section. I have tried to mute one particular poster, but I still keep getting notifications marked as spam when this person posts. I don't want to see anything ...

Canon B2B2E

Hi all, I have a Canon B2B2E account and I'm having issues logging in. When I login with my account. I'm not seeing my company header on the site, nor do I see any discounted prices. The last time I tried to get help from Canon, the rep told me to ca...

Cannot Schedule/Pay for Maintenance via Canon Support Website

Last weekend, I posted about being unable to register a CPS account on Canon because each time my email address was automatically flagged as invalid. Well, that problem was fixed, I created a CPS account, registered two of my Canon products (R6 and R...

How do you get Canon Customer Service to respond to a request for service? 7 contacts - 0 reponse.

I am trying to make contact with Canon Customer Service to facilitate a repair of 10x30 IS binoculars - I have now contacted them via e-mail SEVEN TIMES (over the past year), and NOT ONE RESPONSE.  Is there a special method (i.e. only during the full...