Need EOS 5D Mark IV Serial Number for Canon Log Upgrade

[doublevee]

Caught in a missing S/N loop! I just want to buy the Log upgrade from Canon but am locked out.

I purchased a 5DMKIV 3 years ago. NO serial number. Quora Forum says I can find the S/N in EOS Utility.

However, my current laptop does not have that version. Is there an "umbrella" EOS Utillity that includes all

the parts? How would it see the S/N on my camera?

Help please. I appreciate any comments, and thanks!

Valerie

[AtticusLake]

Are you really sure the camera has no SN?  Because that sounds like you bought a stolen camera.  It should be on a printed label on the bottom, clearly visible.

You can get the latest EOS Utility through your camera's support page; but as far as I can see, it's one utility for all the cameras.  E.g. I got it here:

https://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos-r5-c.html?type=so...

The "Applicable models" section includes the 5D IV, as well as the R5C (my camera).  However I can't see anywhere in that app that would give me the serial number.

[doublevee]

I am sickened to think that was a possibility.

chalk it up to being a trusting buyer.

[jrhoffman75]

I wouldn’t jump there yet. It is possible for the S/N to get worn off from the bottom label plate. Use ExifTool as suggested. 

[doublevee]

Hi JR.

my other issue is Canon won’t allow me to download Utility without a password. 
A terrible loop.

[jrhoffman75 · Accepted solution]

1. Can you post a cellphone picture of the bottom of the camera?

2. Can you post a RAW file from the camera to Dropbox or OneDrive with a link. I can then check the file. 

3. Check private message.

[jrhoffman75]

1. download Canon DPP4 2. Open a file 3. Select View 4. Select Info.

At very bottom of Info display:

[AtticusLake]

Oh good find!  I didn't realise they tagged the serial on to all your pics...

[jrhoffman75]

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@AtticusLake wrote:

Oh good find!  I didn't realise they tagged the serial on to all your pics...

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I suspect most, if not all, do. Lightroom allows setting features by camera model and camera model and S/N. 

[AtticusLake]

Makes perfect sense.  (I mainly do video, don't use LR.)