12-14-2022
08:51 PM
- last edited on
12-15-2022
08:19 AM
by
Danny
Caught in a missing S/N loop! I just want to buy the Log upgrade from Canon but am locked out.
I purchased a 5DMKIV 3 years ago. NO serial number. Quora Forum says I can find the S/N in EOS Utility.
However, my current laptop does not have that version. Is there an "umbrella" EOS Utillity that includes all
the parts? How would it see the S/N on my camera?
Help please. I appreciate any comments, and thanks!
Valerie
Solved! Go to Solution.
12-15-2022 12:17 PM - edited 12-15-2022 12:35 PM
1. Can you post a cellphone picture of the bottom of the camera?
2. Can you post a RAW file from the camera to Dropbox or OneDrive with a link. I can then check the file.
3. Check private message.
12-15-2022 07:22 AM
Are you really sure the camera has no SN? Because that sounds like you bought a stolen camera. It should be on a printed label on the bottom, clearly visible.
You can get the latest EOS Utility through your camera's support page; but as far as I can see, it's one utility for all the cameras. E.g. I got it here:
The "Applicable models" section includes the 5D IV, as well as the R5C (my camera). However I can't see anywhere in that app that would give me the serial number.
12-15-2022 10:41 AM
I am sickened to think that was a possibility.
chalk it up to being a trusting buyer.
12-15-2022 10:51 AM
I wouldn’t jump there yet. It is possible for the S/N to get worn off from the bottom label plate. Use ExifTool as suggested.
12-15-2022 12:12 PM
Hi JR.
my other issue is Canon won’t allow me to download Utility without a password.
A terrible loop.
12-15-2022 12:17 PM - edited 12-15-2022 12:35 PM
1. Can you post a cellphone picture of the bottom of the camera?
2. Can you post a RAW file from the camera to Dropbox or OneDrive with a link. I can then check the file.
3. Check private message.
12-15-2022 07:34 AM
1. download Canon DPP4 2. Open a file 3. Select View 4. Select Info.
At very bottom of Info display:
12-15-2022 07:43 AM - edited 12-15-2022 07:44 AM
Oh good find! I didn't realise they tagged the serial on to all your pics...
12-15-2022 07:57 AM
@AtticusLake wrote:Oh good find! I didn't realise they tagged the serial on to all your pics...
I suspect most, if not all, do. Lightroom allows setting features by camera model and camera model and S/N.
12-15-2022 08:17 AM
Makes perfect sense. (I mainly do video, don't use LR.)
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