Need EOS 5D Mark IV Serial Number for Canon Log Upgrade

[doublevee]

Caught in a missing S/N loop! I just want to buy the Log upgrade from Canon but am locked out.

I purchased a 5DMKIV 3 years ago. NO serial number. Quora Forum says I can find the S/N in EOS Utility.

However, my current laptop does not have that version. Is there an "umbrella" EOS Utillity that includes all

the parts? How would it see the S/N on my camera?

Help please. I appreciate any comments, and thanks!

Valerie

[doublevee]

Hi JR.

my other issue is Canon won’t allow me to download Utility without a password. 
A terrible loop.

[jrhoffman75 · Accepted solution]

1. Can you post a cellphone picture of the bottom of the camera?

2. Can you post a RAW file from the camera to Dropbox or OneDrive with a link. I can then check the file. 

3. Check private message.

[doublevee]

Embarrassed to say I don’t recall. Not eBay. I think it was Craigslist. The spot on the bottom is pristine….no sign of removing a SN. I can’t believe I was so careless.