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Need EOS 5D Mark IV Serial Number for Canon Log Upgrade

doublevee
Contributor

Caught in a missing S/N loop! I just want to buy the Log upgrade from Canon but am locked out.

I purchased a 5DMKIV 3 years ago. NO serial number. Quora Forum says I can find the S/N in EOS Utility.

However, my current laptop does not have that version. Is there an "umbrella" EOS Utillity that includes all

the parts? How would it see the S/N on my camera?

Help please. I appreciate any comments, and thanks!

Valerie

 

1 ACCEPTED SOLUTION

1. Can you post a cellphone picture of the bottom of the camera?

2. Can you post a RAW file from the camera to Dropbox or OneDrive with a link. I can then check the file. 

3. Check private message.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

View solution in original post

12 REPLIES 12

Waddizzle
Legend
Legend

I think you need a serial number to download Canon’s DPP4.  I think EXIFTool is free.

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"The right mouse button is your friend."

ebiggs1
Legend
Legend

"I wouldn’t jump there yet. It is possible for the S/N to get worn off from the bottom label plate."

 

I think a rare case indeed if the serial number was rubbed off entirely to the point of not being able to tell there was one at one time.

Valerie would you care to disclose from where you bought the camera used? There are a few websites that offer stolen camera lists. A pretty long shot, very long, but you might try one or some of them.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

Embarrassed to say I don’t recall. Not eBay. I think it was Craigslist. The spot on the bottom is pristine….no sign of removing a SN. I can’t believe I was so careless.

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